Shop Policy

1. General Terms & Website Use

• Acceptance: By accessing or ordering from spacepro.com.au, you agree to be bound by these Shop Policy terms.
• Age Requirement: You must be at least 18 years of age or accessing the site under the supervision of a parent or legal guardian to place orders.
• Content & Technical Limitations: We aim to display product colours, finishes, and specifications as accurately as possible. However, due to monitor calibrations and wide-format printing processes, subtle colour variations between digital screens and physical prints are inherent and do not constitute a manufacturing defect.
• Pricing & Quotes: All prices on the website are displayed in Australian Dollars ($AUD) and include GST unless explicitly stated otherwise. Online prices are subject to change without notice. Written quotations are valid for thirty (15) days from issue unless specified otherwise.
• Pricing Errors: In the event of an obvious pricing error (e.g., misquoted decimal places or system glitches), Space Pro Adtech Pty. Ltd. reserves the right to cancel the order and issue a 100% refund prior to commencement of production.

2. Orders, Design Submissions & Artwork Approval

2.1 Customer Responsibility

It is the customer’s responsibility to verify product dimensions, specifications, material compatibility, and installation requirements prior to confirming an order.

2.2 Artwork & Digital Proof Approval

• Production commences strictly from the artwork file or digital proof approved by you in writing or via our automated submission workflow.
• What you approve is what we print.Space Pro Adtech Pty. Ltd. is not liable for errors present in customer-approved artwork, including but not limited to spelling errors, low-resolution imagery, incorrect dimensions, or inaccurate contact details.

2.3 Single Artwork Submission Rule

To maintain production timelines and prevent order processing delays:

• All artwork and design files for custom items within an order must be submitted in a single complete batch.
• Where multiple design submissions or subsequent revisions are provided after initial submission (excluding proof corrections initiated by our team), an Administration & Handling Fee of AUD $50 per additional submission may apply.

3. Free Shipping & Delivery Policy

3.1 Free Shipping Eligibility

Space Pro Adtech Pty. Ltd. provides FREE standard shipping for all orders via express international (DHL, FedEx, or UPS) / domestic (TNT, Courier Please, StarTrack or others) express couriers to major metropolitan areas and regional hubs across Australia and New Zealand.

3.2 Surcharges & Excluded Zones

• Excluded Locations:Free shipping does not cover rural and regional areas, outback zones, or off-shore islands (e.g., Alice Springs, Broome, Mount Isa, Kangaroo Island, King Island, Flinders Island, Norfolk Island, Lord Howe Island, Great Barrier Island, the Chatham Islands and Stewart Island).
• Remote Surcharges:Orders destined for excluded remote areas will incur a location surcharge. Our team will contact you prior to processing if your delivery address falls into a designated remote zone.

3.3 Freight Handling & Transit Terms

• Commercial Addresses:Deliveries are conducted during standard business hours (9:00 AM – 5:00 PM, Monday to Friday). Customers are responsible for providing a valid, accessible address.
• Authority to Leave (ATL):If you instruct the courier to leave a package unattended (ATL), Space Pro Adtech Pty. Ltd. accepts no liability for theft, loss, or weather damage occurring post-delivery.
• Pallet & Heavy Goods:Deliveries dispatched on pallets require the recipient to have a forklift on site. Re-delivery or tailgate fees charged by carriers due to unaccessible sites will be billed to the customer.

4. Goods Dispatches, Pick-ups & Transit Damage Protocols

4.1 Crucial Transit Damage Protocol

Goods must be thoroughly inspected immediately upon arrival.

• Visible Packaging Damage:Write “DAMAGED” on the delivery docket before signing. If packaging is severely damaged or crushed, refuse the delivery and take clear photos immediately.
• Written Claim Window:Report any transit damage to sales@bigbanner.com.au or 1300 550 168 within 2 business days of receipt.
• Required Documentation:Provide your Tax Invoice/Order number, clear photos of the damaged product, and photos showing the condition of the outer carton/packaging.
• Retain Packaging:Keep all original inner and outer packaging until the claim is resolved. Unauthorised returns without prior written notice will not be accepted.

4.2 Local Pick-ups

Where warehouse collection is arranged:

• Pick-up requires prior confirmation that the order is ready.
• A valid Invoice or Order number must be presented upon collection.
• Customers or their designated third-party couriers must inspect goods prior to departure. Claims for physical exterior damage or quantity discrepancies cannot be accepted once items have left our facility.
• Unclaimed Orders: Goods uncollected after 30 days from the initial readiness notice may incur a storage fee of $15 per day.

5. Return, Refund & Cancellation Policy

5.1 Australian Consumer Law (ACL) Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

5.2 Custom-Printed & Made-to-Order Goods

• Custom-manufactured items, folding display panels, signage, and custom-printed graphics are produced uniquely to your specifications and have no resale value.
• Custom items cannot be returned or refunded for change of mind or customer purchasing errors.

5.3 Standard Stock Items (Non-Printed Hardware)

• Returns of standard non-printed stock items for “change of mind” are accepted solely at the discretion of Space Pro Adtech Pty. Ltd.
• Criteria: The product must be unused, un-assembled, in original packaging, and returned within 14 days of delivery.
• Restocking Fee: Approved change-of-mind returns are subject to a restocking & administration fee of 10% or $50 (whichever is greater), and the customer must pay for return freight.

5.4 Order Cancellations & Associated Fees

Because artwork preparation and material allocation begin promptly upon order placement:

• Cancelled Before Dispatch / Production:Attracts a cancellation fee of 50% of the total order value plus a minimum $50 administration fee to recover pre-production, design review, and administrative expenses.
• Cancelled After Dispatch or Delivery Refusal:Treated as an unauthorized return. Attracts cancellation, restocking, and freight recovery fees of up to 75% of the order value.

5.5 Temporary Event & Expo Products

For products purchased for event, trade show, or temporary display use, any operational defect or defect in printing must be reported to us prior to or on the date of the event. No returns, refunds, or damage claims will be accepted after the event for which the item was ordered has concluded.

6. Hardware Warranty Policy

7. How Refunds Are Processed

• Method:Approved refunds are processed back to the original payment method (Credit Card, PayPal, or Direct Electronic Bank Transfer).
• Timing:Card and PayPal refunds are submitted to processors within five (5) business days of written approval.
• Return First Principle:Refunds or replacement dispatches under ACL claims will only be finalized once the faulty or damaged goods have been inspected at our facility or verified through clear visual evidence accepted by our team.

8. Business Details & Legal Terms

• Legal Entity:Space Pro Adtech Pty. Ltd. (trading as Space Pro)
• Website:com.au
• Support Email:support@spacepro.com.au
• Pricing & Currency:All prices displayed on spacepro.com.au are in Australian Dollars ($AUD) and include GST unless stated otherwise.
• Governing Law:These terms are governed by the laws in force in the State of New South Wales, Australia.