Help Centre

Absolutely. We regularly partner with design agencies, architects, and shopfitters. We accept all industry-standard formats including vector PDFs, DXF, DWG, STEP, and AI. Once received, our senior production engineering team conducts a thorough structural review to ensure the layout translates flawlessly into manufacturing reality.

We enforce a strict Double-Audit Blueprint Sign-off Procedure. Before any cutting, welding, or assembly begins, we generate a 1:1 technical production proof for your formal approval. Our team runs a mandatory two-man text and spelling audit to eliminate any cross-border communication or translation slips. Nothing goes to the factory floor without your signature.

Yes. For 3D Signs, acrylics, coatings, and fabric displays, we work directly with global color systems. Please specify your Pantone (PMS) codes, or CMYK values in your design files, and we will calibrate our production to match your exact brand identity guidelines.

We have a zero-compromise policy on electrical safety. We exclusively use MEAN WELL power drivers—the global gold standard for industrial power reliability. By utilizing genuine MEAN WELL drivers, we guarantee that all illuminated components operate with ultimate thermal efficiency, built-in short-circuit protection, and maximum lifespan.

Yes, 100%. Because we serve strict western markets, all of our 3D Signs and SEG Light Boxes are engineered to comply completely with destination-country standards. Our MEAN WELL drivers and internal LED modules carry full SAA and C-Tick compliance for Australia/New Zealand, UL/cUL certification for North America, and CE/RoHS compliance for Europe. You can hand over your project to local commercial building inspectors with total peace of mind.

Every single illuminated product or custom sign undergoes a mandatory 4-Hour Continuous Live Aging & Inspection Cycle on our factory floor. We test for uniform light distribution, check for any micro-vibrations or light leakage, and evaluate color-rendering indexes (CRI > 90). We provide you with high-definition physical photos and live video proof of the illuminated assets before they are securely packed.

We pack for the brutal realities of international ocean and air freight. Our rigid SEG Light Boxes and 3D Signs are wrapped in non-marking protective film (preventing adhesive pressure marks) and housed in heavy-duty, high-density impact-resistant corrugated crates or custom-engineered ISPM-15 export wooden crates.

Yes, we look out for the details that matter. All of our heavy-duty custom wooden crates are built with integrated quick-release metal hinges and latches. This allows international customs officers to open and inspect the cargo cleanly without destructively smashing the wood apart, keeping your products fully protected for the remainder of their journey.

Yes. We understand that shopfitters and event marketers work on tight, immovable handover deadlines. We coordinate with elite international freight forwarders to provide Direct-to-Site (D2S) delivery, fully palletized with heavy-duty fork-lift block bases for quick, safe unloading at your construction site, retail center, or convention hall. Full real-time international tracking data is provided the moment the shipment departs.

Yes. Every custom 3D Sign order leaves our facility with a 1:1 scale paper installation template marked with precise drilling and stud locations. For our modular SEG Light Boxes, Fabric Display Walls, and Pop-Up Booths, we include intuitive, color-coded structural assembly maps and quick-connect hardware, making on-site tool-free installation incredibly fast for your field crew.

Yes. If your construction project or shopping center kiosk requires unique mounting brackets, specific outdoor weatherproofing (IP65+ water-drainage holes), split-wired transformer configurations, or specific structural back-plates, simply notify your SpacePro account engineer during the blueprint phase, and we will integrate it directly into the product build.

Our core cultural blueprint is built on radical accountability. In the rare event of international transit damage or an on-site installation anomaly, we do not hide behind contracts, time zones, or supply chains. We operate a dedicated transparent escalation line. If an issue arises, contact us immediately with photos/details, and our engineering cell will deploy an immediate, definitive, and transparent solution—including priority air-freight replacements if necessary—to ensure your project handover stays perfectly on schedule.